AnswerWe have a professional QC team with the strong sense of responsibility. We maintain tight control over production from raw materials to finished products. Every working procedure is monitored by our specialists to ensure the high quality of our product.
AnswerWe do not have a minimum amount requirement.
AnswerOnce the parts have been sent out, a tracking number will be provided so that you can check where your goods at all times.
AnswerYou are much welcome to contact our sales with specific information (such as OE number, and the pictures of back side, front side and pin configuration etc), so that we can check it for you whether we can make the item or not.
Answer
1. Agent have the basic agency qualifications (like sales sites/money/ability or a broader marketing channel and so on). Other conditions that are agreed between two parties.
2. Have potential marketing channel and sales network in local Auto parts field.
3. With enough resource and capability to expand market and glad to promote our products and have an ambition to be NO.1 supplier at your local place.
Answer1. Please check whether the OEM number of your old parts is the same as the product you will order. 2. If you don't know the OEM, you can sent the old parts photos to us. 3. You can also ask the repair shop or the dealer for help nearby your home. 4. You can also contact us to tell us your car brand, model and year by email service@hcswitch.com and we'll help you out!
AnswerWe strongly believe in "quality made affordable", and it's reflected in every step of our manufacturing and shipping process. After passing a thorough internal quality control check, our products are shipped out from our factories in China Or America warehouse. We give our customers exactly what they pay for, and we make every cent count.
AnswerYou'll receive a shipping confirmation email once your order has been shipped. Click on the tracking link in this email to view the updated status of your package. Otherwise, send us an email at service@hcswitch.com and we'll happily check it for you!
AnswerSince we process our orders quickly, in most cases it's not possible to change or update your order. You can however give us a shout at service@hcswitch.com and our customer service team will do what they can to help to accommodate any changes before the order is packed for shipment. Please note however that this is not always possible.
To make a purchase, find the product exactly you need, check OEM number or fit your car or not, and click the "Add to Cart" button. Continue adding products, or click "Checkout" to complete your order! Create a buyer account to Answermake your shopping trip even smoother! Some perks include a faster checkout process with auto-filled information, easily accessible order history and status, and updates directly to your inbox about new releases and special promotions.
AnswerOh no! Recently, we've been informed by many of our local shipping partners that non-urgent and non-medical deliveries have been delayed due to the prioritization of COVID-19 vaccine distribution. But, if you send us a note at service@hcswitch.com we'll check into it and see if we can find any additional information.
AnswerHey there, the shipping time can vary depending on the destination region and country. You can check out our shipping page for an updated timetable of delivery times by country.
AnswerDue to our quick order processing times, we are unable to change the details in your order once it has been confirmed and processed. If you wish to change the shipping address, please cancel your previous order and place a new one.
AnswerSometimes. Since we try to get product to you as quickly as possible, we process and ship orders quickly after the transaction is placed. But, feel free to send us an email at service@hcswitch.com as soon as you realize, and we'll do our best to see what we can do! But it need to pay more 5-10$ to deal with this case. Because our warehouse need to do more work.
AnswerOnce your items are shipped, we are not liable if they are stolen or lost in transit. If your tracking number shows that your package was delivered but you did not receive it, please allow 2-3 more days of leeway for delivery before contacting your local carrier for more information.
This depends by the country or region to which the package is addressed. Once it ships out of one of our warehouses (either in China or in the US), it will be handled by local couriers in the origination source. Then, once it reaches Answeryour country or region, it will be handed from the original postal courier to the local courier that services your region. You may receive two tracking numbers: one for the original courier from when it leaves our warehouse, and one for the local courier making the delivery to you!
1、What is the time limit for return and exchange?
We support return of orders within 30 days from the date of receipt. Return, exchange and refund are not supported if the products have been installed or used or have been damaged.
2、Specific provisions on commodity return and exchange (check the goods within 30 days after you received the goods and know what circumstances can be returned or replaced, and what circumstances cannot be returned)
Some goods have special features and must meet the following conditions before they can be returned:
2、Specific provisions on commodity return and exchange (check the goods within 30 days after you received the goods and know what circumstances can be returned or replaced, and what circumstances cannot be returned)
Some goods have special features and must meet the following conditions before they can be returned:
① We do not accept the return or replacement of the goods whose packaging box has been opened (the transparent adhesive paper on the outer packaging box of the goods has been torn, which is also regarded as open), please understand!
② All unopened goods that need to be returned or replaced should be returned within 30 days from the date of receipt and refunded within one week after we receipt and confirmation, We do not refund shipping charges.
③ If you need to return or exchange the entire order, please be sure to return all goods (including free gifts and packaging gift boxes) in this order.
④ If the goods are returned or replaced due to the customer's own reasons, the customer shall bear the postage when the goods are returned and the freight when they are sent again.
⑤ If you wish to exchange other equivalent goods, please return the order to be returned first, we will send you a new product after receiving and confirming the return. If you want to exchange the non-equivalent goods, please return and refund your order first, and then go to the website to order other goods you like, we will send separately.
⑥ If you find any quality problems or we sent wrong after receiving the goods, we will accept the return of the products after providing the relevant quality problem evidence. we afford the return shipping charge and refund the order payment.
3、How to return or exchange the goods?
Application for return and replacement: Please contact our customer service email service@hcswitch.com for return and replacement application first.
Application for return and replacement: Please contact our customer service email service@hcswitch.com for return and replacement application first.
Your email should contain a detailed explanation of the problem, photos & videos, and the order number,and we will deal with it within 1-3 bussiness days.After the application is approved, please send the goods to be returned along with the product list and return them according to the address in the confirmation email. we will not be responsible for the loss, damage or misdelivery of goods if the goods are returned by unsearchable express.
The mailing address will be provided by e-mail after the application is submitted.
4、Return and exchange process:Contact customer service mailbox for return and replacement registration → provide pictures of returned goods → customer service to confirm the return and replacement application → send back returned goods → return confirmation → handle refund or replacement.
5、Refund Situation & Method:
① Due to customer reason: If you need a refund after the return is received and confirmed, we will handle the refund for you within one week according to your payment method, You will pay the freight for the return by yourself. Freight is non-refundable. If you receive a refund, return shipping charges will be deducted from your refund.
If you refuse to pay, please send back the original articles, the freight is borne by the buyer, if you can not send back the original, refuse to refund.
② Due to seller reason(sent wrong, quality problem and lost in transit),refund all the payment.
③ Refund method:After the refund application is approved,if you use online payment, the payment will be back into your online payment account at that time within 3-7 bussiness days.
④ If you haven't received your refund, check your payment account again first. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and still haven't received your refund, please contact customer service email: service@hcswitch.com.
AnswerIf you receive a damaged or flawed item, or if it doesn't seem to match the description on our site of the item you ordered, send us an email at service@hcswitch.com as soon as possible. After review, when possible we will send you a replacement product or refund you for the price of the defective item.
Answer1. When writing your review, please consider the following guidelines: · Focus on the product and your individual experience using it · Provide details about why you liked or disliked a product · All submitted reviews are subject to the terms set forth in our Terms and Conditions 2. We reserve the right not to post your review or delete your posted review if it contains any of the following types of content · Reviews that are not specific or related to the product that you have bought · Obscenities, discriminatory language, or other language that may reasonably considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation, or not suitable for a public forum · Advertisements, 'spam' content, or references to other products, offers, or websites · Email addresses, URLs, phone numbers, physical addresses or other forms of contact information · Critical or spiteful comments on other reviews posted on the page or their authors · Inappropriate photos, videos, or music, including without limitation any such materials that contain any inappropriate bodily exposure · Any material with a visible copyright notice or obvious third-party material · Information that violates any law, statute, ordinance or regulation 3. If you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, you can contact us by sending email to service@hcswitch.com directly. Enjoy writing your review!
AnswerYes, we support repair shop, Auto parts supermarket, wholesaler etc. if you have long term plan to cooperate with us , you can contact us service@hcswitch.com, we will support you with advantage price and considerate service.
